Wednesday, October 8, 2014

Microsoft Lync Call Quality Factors

If you are using a VoIP phone system (any platform), there is a good chance you have experienced poor call quality. Is this statement true? My personal experience of a decade into communications world, says something else. In my opinion, if the deployment is done with holistic understanding of product and considering various factors which determine call quality, then there is extremely remote chance of users experiencing poor call quality.

Many Lync customers complaint about the call quality issues. When they try to connect to a Lync conference or make a peer to peer call, the audio or video quality may be choppy, tinny, or delayed. Ever wondered what could be the contributing factors? In this article, we would try to understand such factors which play an important role in determining Lync call quality.

Read more:

Why Ethical Wall for Microsoft Lync?

Power of Microsoft Lync
Microsoft Lync Server is unified communications (UC) platform which provides an infrastructure to integrate communication modalities like instant messaging (IM), Presence, VoIP (voice over IP), file transfer, Web conferencing, voice mail and email etc. Microsoft Lync enables seamless communication within a single organization, between multiple organizations, and with external individuals.
Why Information Barrier?
While seamless communication helps companies to increase their ability to reach internal/external workforces brilliantly, it throws compliance challenges to some of the industries. With so much information created, saved and accessible via collaboration tools, it becomes equally important to ensure internal and government compliance are met during this seamless form of communication between the agents.